Cancellation policy

Pre-Order Policy

Pre-order items are produced in limited runs and manufactured after the pre-order window closes. By placing a pre-order, you agree to the terms below.

Order Cancellation

Pre-orders may be cancelled within 24 hours of purchase for a full refund. After this window, orders cannot be cancelled once production has begun.

Production Timeline

Production begins after the pre-order period closes. Estimated production and shipping timelines will be listed on the product page but may vary depending on manufacturing and logistics.

No Cancellations After Production Begins

Once production has started, all pre-orders are final and cannot be cancelled, refunded, or modified.

Address Changes

Shipping addresses can be updated before orders ship. Please contact us as soon as possible if your shipping details change.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery and include photos so we can arrange a replacement.

Chargebacks & Payment Disputes

Placing a pre-order acknowledges that the item is not yet produced and will ship within the estimated timeframe stated on the product page. Filing a payment dispute or chargeback for a valid pre-order may result in the order being cancelled and future purchases being restricted.

Support

For help with your order, contact: support@merchsupport.net